Privacy Policy

1. Introduction

Welcome to NativeDoc ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF tools and document processing platform.

By accessing or using NativeDoc, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

We collect several types of information to provide and improve our service:

2.1 Account Information

• Email address (required for account creation)
• Name (if provided)
• Profile information from social login providers (Google or GitHub, if used)
• Password (securely hashed, never stored in plain text)

2.2 Document Data

• PDF files you upload for processing
• Images converted to or from PDF format
• Text extracted from documents for the AI features you choose to use
• AI-generated output (summaries, document analysis, and extracted tables)

2.3 Payment Information

• Billing name and address
• Payment card details (processed securely by Stripe, we never see or store your full card number)
• Transaction history and subscription status

2.4 Usage Information

• Features and tools you use
• Frequency and duration of use
• Device information (browser type, operating system)
• IP address and general location (country/region level)
• Error logs and performance data

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide PDF processing, AI-powered features, and document management capabilities
• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Payment Processing: To process subscriptions, handle billing, and prevent fraud
• AI Processing: To send document text to our AI provider (OpenAI) for generating summaries, document analysis, and extracted tables when you use those features
• Service Improvement: To analyze usage patterns, fix bugs, and develop new features
• Communication: To send service updates, security alerts, and (with your consent) promotional messages
• Legal Compliance: To comply with applicable laws and protect our legal rights

4. Document Processing & AI

Your documents are processed as follows:

5. Advertising

NativeDoc does not currently display advertising. We may introduce non-intrusive ads on free-tier pages in the future to help support the free tools, at which point this policy will be updated to name the ad network used and the types of identifiers it relies on (typically cookies or device identifiers for showing and measuring ads). Pro subscribers never see ads, now or in the future. We will never sell your personal information to advertisers.

6. Data Sharing & Third Parties

We share your information only with the following categories of third parties:

• Supabase: Our backend and database provider, handling authentication and file storage
• Stripe: Our payment processor, handling all billing and subscription management
• OpenAI: AI processing for the Quick Summary, Deep Analysis, and Table Extractor features
• Google / GitHub: Optional sign-in providers, only used if you choose to sign in with them
• Vercel: Our hosting provider, serving the application

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over HTTPS with TLS encryption
• Passwords hashed using secure algorithms
• Files encrypted at rest in cloud storage
• Regular security audits and monitoring
• Access controls limiting employee access to user data
• Secure authentication via Supabase Auth

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Uploaded Files: Retained until you delete them or close your account
• AI Processing Data: Not stored permanently; processed and discarded after generating results
• Payment Records: Retained as required by tax and accounting laws (typically 7 years)
• Usage Logs: Retained for 90 days for service improvement and troubleshooting

9. Cookies & Tracking

We currently use essential cookies only, to:

• Maintain your login session
• Remember your preferences (theme, settings)
• Ensure security and prevent fraud

We do not currently use third-party advertising cookies, and we do not sell data to advertisers. If that changes, as described in the Advertising section above, we will update this section to describe any additional cookies used.

10. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Objection: Opt out of certain data processing activities
• Withdraw Consent: Revoke previously given consent at any time

To exercise these rights, please contact us at the email below. We will respond within 30 days.

11. International Data Transfers

Your data may be processed in countries outside your residence, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Children's Privacy

NativeDoc is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send an email notification. Your continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: